Help Desk/ Network Technician

Location: Miami, FL - Headquarters
Position type: Full-Time, Employee
Date Posted: Monday, January 8, 2018
Department: IT

Help Desk / Network Technician (Downtown, Miami)

Brand Institute, the premier brand identity company, is committed to offering its clients brand name services unparalleled in the industry. Our in-house services (Brand Ideation Creative discipline, Brand Search Trademark Screening, Brand Profile, Strategy Assessment, Brand Poll Tracking, and BrandTest Market Research ensure that our consumer, high-tech and pharmaceutical clients are provided with a multi-faceted approach to all of their branding requirements.

We currently seek a help desk technician to provide high quality desktop support services to approximately one hundred and fifty end users located in our offices around the world. Excellent interpersonal and communications skills are essential, as the technician must provide patient support to users both in-person and over the telephone. This position is being added to augment our existing staff.


Troubleshooting hardware and software issues with desktop and laptop systems
Maintaining and troubleshooting office equipment
Maintain accurate asset and inventory of all hardware and software
Application support for both commercial and custom-developed products
Basic network troubleshooting
Communicating with vendors to assist with advanced troubleshooting
Basic server administration
Additional duties, as assigned


Qualified candidates will possess -
Associates degree in computer science or a related field (Bachelor's degree preferred)
CompTIA A+ required (Network+ or additional certifications preferred)
1-3 years of experience providing desktop support
Excellent communication and interpersonal skills, demonstrating tact and diplomacy to consistently interact effectively and flexibly with diverse groups of people including executive management and staff
Willingness to perform job responsibilities in a flexible manner, varying with the needs of the business
Experience with the latest Microsoft Office, Windows OS, and Windows Server
Experience with asset and inventory management

Competitive benefits package includes health insurance, life insurance, retirement plan, paid vacation and personal days.
Total package is commensurate on qualifications and experience.

Qualified candidates should submit resume to
Upon receipt of your resume, your background and qualifications will be carefully reviewed. No phone calls please.

Due to the high volume of responses, we will contact those candidates who fit the job description specified above.

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